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2011 Act, error message when trying to open my contacts

New Member
Posts: 2
Country: USA

2011 Act, error message when trying to open my contacts

the database contact could be accessed. in order to access this database check your network connection and verify that your server is available. it may be necessary  to any firewall software on your computer and server.

Also can't even open the demo contacts
I am the only user, my act is not connected to a server or shared by multiple users.

Can you offer advice? Thanks

 

Also installed 2011 on another machine. Tranferred contact database via usb and via email, saved it and when I try to open it,

Transferred as a PAD file

"could not find database called contacts on host" then the name of my computer.

Copper Elite Contributor
Posts: 231
Country: Germany

Re: 2011 Act, error message when trying to open my contacts

Hi Kurt,

 

this can be a issue related to your sql server or firewall, or windows updates so the question is what did you change on your pc before you did face the issue? (did you update SQL, remove something, installed updates, upgraded to a new os?

 

in any case when you moved the files, did you stop the ACT7 SQL service before?

did you then move the 3 files and the folder with associated?

you then need to delete the pad file, and open the ADF file...

 

regards

 

Ingo Lange

ACC since 1995
Developer of Addons for ACT

CrmAddon Factory
+1 203 541 0040
Nickel Elite Contributor
Posts: 934
Country: USA

Re: 2011 Act, error message when trying to open my contacts

Hey Kurt,

This should resolve your issue - refer link http://community.act.com/t5/Act/Error-The-database-could-not-be-accessed/td-p/34602

cheers - FSB

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
New Member
Posts: 2
Country: USA

Re: 2011 Act, error message when trying to open my contacts

Thank Gents, indeed I had to establish SQL server connection.

 

Kurt