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2010 and Email recipient Properties/SMTP address Problem

Copper Contributor
Posts: 13
Country: Canada

2010 and Email recipient Properties/SMTP address Problem

When I compose to a recipient that is in my ACT Address book - the recipient is found (from the ACT database via the Outlook address book) without any problems (via "Control K", or "Tools/Check Names" or by selected the user via the Address book), but when I right click "properties" (to verify the email address) or double click the resolved recipient, I get an Outlook error of:

 

"Cannot perform the requested operationThe command selected is not valid for this recipientCould not complete the operationOne or more parameters is not valid."

 

This is quite frustrating as I regularly want to check the email address that is going to be usedWith ACT 2009 - this would report the ACT database used and the email address used.

 

When I upgrade to 2010, the address book integration was already in place from ACT 2009 - and the upgrade seemed to work fineI have since removed the address book from Outlook, added the address book back in, removed the Outlook integration from ACT and re-added it again - in an attempt to resolve the problem...all without success.

 

Any suggestions....Thanks...
Copper Contributor
Posts: 13
Country: Canada

Re: 2010 and Email recipient Properties/SMTP address Problem

Do others have this issue?  When I originally reported the issue I was using OL2003.  I have now changed to OL2007 - but the issue has remains.  I also have had to completely re-install on a new computer - and the issue seem consistent (persistent).  Thanks.
Copper Contributor
Posts: 13
Country: Canada

Re: 2010 and Email recipient Properties/SMTP address Problem

Help.  Can not believe I am the only one having this?  Paul

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: 2010 and Email recipient Properties/SMTP address Problem

I'm unable to reproduce this error message when double clicking on an email address within Outlook (email selected from ACT! address book). 

 

Have you tested this with a different database?  Try adding the Act! demo (or create a new database) to the Outlook address books and test. 

 

If it is successful, it would point to an issue with your main database (try running Tools > Database Maintenance > Check and Repair).

 

If it is not successful, try adding exceptions to your firewall and anti-virus software (they may be blocking communication).  Here is an article with the exceptions to add: KB Article 25125

 

 

Greg Martin
Sage
Copper Contributor
Posts: 13
Country: Canada

Re: 2010 and Email recipient Properties/SMTP address Problem

[ Edited ]

Thanks for taking the time to reply.  

 

I tried what you suggested...I created a brand new database, added a single contact and then ran the email connection wizard, updated the OL address book options within OL2007 SP3 - and still get the same thing.  

 

Just for giggles I ran the check and repair tool you suggested - which I had used previously - and it did not report anything or appear to fix anything - but my "production" database still did not work (which is not a surprise - since my single user database does not either).

 

Any other ideas....

Copper Contributor
Posts: 13
Country: Canada

Re: 2010 and Email recipient Properties/SMTP address Problem

Could Symantec EndPoint protection be involved here?  The support article suggests that it could be.  How can I track/trace this down - as disabled Symantec is not trivial on a corporate laptop?  Thanks...

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: 2010 and Email recipient Properties/SMTP address Problem

After re-reading your message, I realized I was testing with ACT! 2011.  I have now retested with ACT! 2010 and received the same error message you are experiencing.  There isn't a 'fix' available for this in ACT! 2010 (other than upgrading to 2011).  I will go ahead and submit this as an issue with the Outlook integration.

Greg Martin
Sage
Copper Contributor
Posts: 13
Country: Canada

Re: 2010 and Email recipient Properties/SMTP address Problem

Thanks for the testing.  As this worked with previous version of ACT (as I have been using act for some time) - it is clearly a bug with this version.  Thanks for confirming it works with the next version.  I had been reluctant to change/pay money when I did not see any indication that this was resolved in the next version - and would have been my only (main) reason to change.

 

Paul