Community
Showing results for 
Search instead for 
Do you mean 
Reply

2009 Email Problem

New Member
Posts: 10
Country: USA

2009 Email Problem

I have been using the 2009 for about a month with no problems, however I have not used the Act email feature until now. I get the following error when I hit the email button on the left nav bar... "Value cannot be null. Parameter name: type" Any ideas on how to get rid of this error?

New Member
Posts: 10
Country: USA

Re: 2009 Email Problem - Update

I uninstalled and reinstalled the program and still have the same error. It gives me the "value cannot be null. Parameter name: type" error then M/S sends a message that says ActEmail.exe has stopped working (although it never loaded). Before I upgraded the 2005 ACT email worked fine.

 

I don't see this particular error anywhere in the knowledge base. The only "type" issues in the knowledge base deal with history and attachments (I tried that anyways).

Nickel Elite Contributor
Posts: 567
Country: USA

Re: 2009 Email Problem - Update

Please try this, I want to see if there is a relationship here:

 

1) On the machine in question, close ACT! 2009 and open the control panel | add/remove programs option.

2) Find the line item called "Microsoft Visual C++ 2008 Redistributable -x86 9.0.21022" and remove it from the system (repair does not fix this).

3) From your ACT! install media, open the folder called "Dependencies".

4) Launch the package called "vcredist_x86.exe" and allow it to install on your machine. 

5) Next, open a command (DOS) window and navigate to the installed location of ACT! i.e.(%Program Files%\ACT\Act for Windows)

6) From this location, execute these commands in this order:

a) actemail -unregserver
b) regasm /unregister Act.Framework.Interop.dll
c) regasm /unregister Act.Application.Interop.dll
d) regasm /codebase Act.Application.Interop.dll
e) regasm /codebase Act.Framework.Interop.dll
f) actemail -regserver  

7) Launch ACT

 

Please post back your results 

Matthew McFadden
New Member
Posts: 10
Country: USA

Re: 2009 Email Problem - Update

Thank you for your reply. I was able to unistall the dll's but when I tried to reinstall the dll's I get an "administrative credentials." I am an administrator but have run into this before with the Vista operating system. So... I'm a bit stuck.

Nickel Elite Contributor
Posts: 567
Country: USA

Re: 2009 Email Problem - Update

Open the command window in Vista using a right mouse button and launch it with the "Run as Administrator" option.

 

You should then be able to reregister the files.

 

thanks,

-Matt 

Matthew McFadden
New Member
Posts: 10
Country: USA

Re: 2009 Email Problem - Update

After finishing with the dll's it (act email) tried to open but it ended up with the same issue. I may try Outlook to move around the problem. - thanks for the help.