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2007 Email crash: Use hotfix 3?

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Copper Contributor
Posts: 14
Country: United States
Accepted Solution

2007 Email crash: Use hotfix 3?

Used Act 2007 and outlook express 6 with little problems until recient emial crash. Hotfix 3 seems to be the fix but maybe 1 and/or 2. My question is should I use Hotfix 3 before I try Hotfix 1 or 2? I'm also concerned about all the disclaimers. Will these fixes create more problems? Anyone have experiences with these fixes? THANKS. Robert

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Accepted by topic author robertr
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 14
Country: United States

Re: 2007 Email crash: Use hotfix 3?

Greig: THANKS for helping me solve this problem.

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Moderator
Posts: 4,395
Country: USA

Re: 2007 Email crash: Use hotfix 3?

The hot fixes are cumulative.  Applying hot fix 3 includes the fixes in 1 and 2.
Copper Contributor
Posts: 14
Country: United States

Re: 2007 Email crash: Use hotfix 3?

David: Thanks for your answer. Downloaded hotfix3 without any issues. However, still no email. Long error message similar to forums but with new failure error 80080005. Any ideas? Thanks. Robert
Moderator
Posts: 4,395
Country: USA

Re: 2007 Email crash: Use hotfix 3?

Can you please provide the exact error message?

 

Thanks,

Copper Contributor
Posts: 14
Country: United States

Re: 2007 Email crash: Use hotfix 3?

Here goes:  ACT.UI.Email.ConnectorInitialiteException:error-the email program is not available...>System.Runtime.interopServices.COM Exception (0X80080005):Retrieving the COM class factory for componment with CLSID {8DE5D377-74EF-8E49-B23CBA86BC5E} failed due to following error 800800005

ATACT.UI.EMail connector.get connection (booleanfretry)

---end of inner exception stack trace---

ATACT.UI.EMail connector.get-carrier count ()

ATACT.UI.EMail manager open email

 

I hope this is correct, a lot to transfer. Using Act 2007 9.0.1.162 and Outlook Express 6, 6.00.2900.5512.  THANKS for your help.   

Moderator
Posts: 4,395
Country: USA

Re: 2007 Email crash: Use hotfix 3?

Copper Contributor
Posts: 14
Country: United States

Re: 2007 Email crash: Use hotfix 3?

I tried that first, ie method one, hotfix 3, even though the error number is 80040154 and mine is 8080005. It did not fix my problem. Thanks.
Moderator
Posts: 4,395
Country: USA

Re: 2007 Email crash: Use hotfix 3?

Try following the steps below:

- Uninstall ACT! using the ACT! Uninstaller

       How to Use the ACT! Uninstaller.exe file

- Restart the computer.

- Download and install from the full ACT! 2007 9.0.1.  Check your private messages for the download link.

Copper Contributor
Posts: 14
Country: United States

Re: 2007 Email crash: Use hotfix 3?

Thanks so much. Before I do this, will I loose my sync setting to my laptop? I need to keep this.
Moderator
Posts: 4,395
Country: USA

Re: 2007 Email crash: Use hotfix 3?

What type of sync?