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2 licenced users on Act , contacts entered by one not seen by other

New Member
Posts: 5
Country: United States

2 licenced users on Act , contacts entered by one not seen by other

Act is being accessed on server, Each user signs in as an individual user. One user is admin, the other manager. When manager enters new contacts, they do not show up in admin user's database. Any solution other than having manager sign in as admin (which kinda defeats purpose of having a licence for both users).

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: 2 licenced users on Act , contacts entered by one not seen by other

Are the contacts created by the 'manager' being created as 'Private'? 

 

It may be that the Preferences for the 'manager' are set to create them as Private - check the Tools > Preferences > Startup tab > Record Creation Options.

Greg Martin
Sage
New Member
Posts: 5
Country: United States

Re: 2 licenced users on Act , contacts entered by one not seen by other

Greg-

 

I checked that, and manager does not have private checked in preferences. Any other ideas?