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2 issues: Act 2011 Word 2007 Edit Template Does Not Save "file in use" error -- tried Hotfix but "this update does not apply"

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Country: USA

2 issues: Act 2011 Word 2007 Edit Template Does Not Save "file in use" error -- tried Hotfix but "this update does not apply"

We are trying to edit a word 2007 template but cannot save.  We get a "file in use" error which has been documented on the internet.  Thought that one of the hot fixes might do the trick - we have act pro 2011 v 13.0.401.0 hot fix 2 -- but when we try to install any hot fix higher than hot fix 2 we get an error "this update does not apply"  --- all sync/services are off and we are running the update as admin --  any ideas?  anyone??  thanks in advance for your help.