We are trying to edit a word 2007 template but cannot save. We get a "file in use" error which has been documented on the internet. Thought that one of the hot fixes might do the trick - we have act pro 2011 v 13.0.401.0 hot fix 2 -- but when we try to install any hot fix higher than hot fix 2 we get an error "this update does not apply" --- all sync/services are off and we are running the update as admin -- any ideas? anyone?? thanks in advance for your help.