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11.1 update blew up ACT!2009 on Vista

Tuned Listener
Posts: 29
Country: United States

11.1 update blew up ACT!2009 on Vista

I installed the 11.1 update on a Vista computer running ACT!2009.  ACT now starts up with an error and does not run.

 

11.1 update seems to run fine on a Windows 2003 server and XP SP3.

 

Any ideas?  Will a re-install fix the problem or is there a generic problem with 11.1 on Vista?

 

Tom

 

Tom Gueth
Knowledge Resource
Binary Star Technology, Inc
Moderator
Posts: 4,395
Country: USA

Re: 11.1 update blew up ACT!2009 on Vista

Please provide the error message.

 

 

Thanks,

Tuned Listener
Posts: 29
Country: United States

Re: 11.1 update blew up ACT!2009 on Vista

Error upon starting ACT is:

Problem Event Name: APPCRASH

Application Name: ActSage.exe

Application Version: 11.1.183.0

Fault Module Name: Kernel32.dll

Fault Module Version: 6.0.6001.18215

Exception Code: 000442eb

OS Version: 6.6.6001.2.1.0.256.1

Locale ID: 1033

 

 

Tom Gueth
Knowledge Resource
Binary Star Technology, Inc
Tuned Listener
Posts: 29
Country: United States

Re: 11.1 update blew up ACT!2009 on Vista

Anyone else have a similar issue with Vista?

 

Has anyone else upgraded their Vista system to 11.1?  I am running fine on a XP machine and a Window 2003 server with 11.1.

 

For reference, the OS is Vista Business.  UAC is turned off.  Until I did the 11.1 update, the system ran fine for over 6 months without a hiccup.

 

Tom

Tom Gueth
Knowledge Resource
Binary Star Technology, Inc
Moderator
Posts: 4,395
Country: USA

Re: 11.1 update blew up ACT!2009 on Vista

This could be two issues, either an issue with .NET 2.0 (which is built in) or bad upgrade.  Check your private messages for the full download that includes 11.1
Tuned Listener
Posts: 29
Country: United States

Re: 11.1 update blew up ACT!2009 on Vista

Okay.  I have no other problems with applications that use .Net 2.0 so I honestly doubt that it is the problem, but always a possibility.

 

Can I just install the update?  Or do I need to reload from scratch?

 

Tom

 

Tom Gueth
Knowledge Resource
Binary Star Technology, Inc
Bronze Elite Contributor
Posts: 2,545
Country: New_Zealand

Re: 11.1 update blew up ACT!2009 on Vista

Did the update finish completely? Did you reboot the PC after the install completed? What is the default web browser that you have selected to start?

Graeme Leo
Xact Software - consultants and developers
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Tuned Listener
Posts: 29
Country: United States

Re: 11.1 update blew up ACT!2009 on Vista

That did fix the problem.  At least from quick testing.  Will do more detailed testing tonight as well as a synch.  But everything looks ok at this point.

 

Tom

Tom Gueth
Knowledge Resource
Binary Star Technology, Inc