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upgrading glitch

New Member
Posts: 2
Country: United States

upgrading glitch

We are currently running Act 2005 5.0.3.423 and are trying to upgrade to Act 2009 11.0. Before installing the new program it requires that we run routine data maintenance of compressing and re-indexing database. However when trying to do this we get the error message "You may not have enough disk space to complete this operation. If a network drive is not mapped, ACT! cannot determine if you have enough disk space to complete this operation. Your data base can be damaged if you proceed without adequate disk space." All attempts to map the drive the database is stored on have not corrected this message and the maintenance will not proceed. We are afraid to install the new program without completing all the required proceedures first. We were getting a new laptop and negected starting this proceedure when the software was first purchased so ACT will not honor their 30 free waranty period since it has passed.
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: upgrading glitch

You are running ACT! 2000 and you need to update to version 5.0.4.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 2
Country: United States

Re: upgrading glitch

Is that update still available?
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: upgrading glitch

Yes, on the ACT! website.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: upgrading glitch

You might also consider downloading the ACT! 6.0 trial as per this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1319...

 

Then convert to 6.0 and do the maintenance there. The data repair in 6.0's ACTDIAG fixed more issues than 5.0