06-26-2009 03:08 PM
A year ago, after years of stuggling with XP, ACT8/9/10 and MSFax, I bought a Windows 98SE computer and started using ACT6, WinFax Pro 10.03 with a Windows 98SE computer. I also use Office 2000. I use this for business for Fax mail merges. As I expected everything worked perfectly. Until today.
Today I modified a cover page in WinFax and saved it under a different name. I should have known that WinFax does not like stuff like that. Now, when I click WinFax Options and check Include a cover page, I receive the error message, "The server threw an exception"
I tried the solution from Sage which is to rename the WinFax Data folder and start again. This does not work. I am tried uninstalling and reinstalling ACT and WinFax, many times, removed traces of WinFax from the registry, and tried lots of other desperate (and probably stupid) stuff but nothing works.
Can anyone out there help me? I am on the point of reformatting the hard drive and reinstalling my software.
06-29-2009 09:18 AM
I'm not familiar with WinFax so I'm not sure what options/preferences are available. Since this error started happening after you edited the cover page, have you tried replacing it with the original? Is there an option to select a different cover page?
06-29-2009 10:48 AM
Where exactly do you get this error? in ACT! or in WinFax? I assume this is within ACT!'s WinFax options?
Do you have an more specifics on the error message? is there a specific module where the failure occurs?
If its a WinFax specific message, you may want to post a message in the WinFax Forums at http://www.getfaxing.com/forums/
07-17-2009 12:43 PM
11-17-2011 12:23 PM
I know this is an old thread, but recently provided support to a customer with this same exact problem with ACT! 2000/5.0 ,Windows XP OS. I determined that this fault is caused by a bug in the WinFax SDK. It is not a specific ACT! problem, but the error is due to ACT! calling a WinFax SDK internal function called WinFax.CoverPages.Count when you click on "Use Cover Page" option under "WinFax Options" in ACT! It is unknown what triggers this error, but I would expect that some modification to the WinFax's cover page library (as the OP suggests).
An old posting in the GetFaxing.com forums, describes this problem, and provides a possible workaround.
11-17-2011 12:54 PM
Symantec owns WinFax and they have abandoned it.