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XP, Outlook and ACT 6. E-mail messages not sending

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Copper Contributor
Posts: 13
Country: United Kingdom
Accepted Solution

XP, Outlook and ACT 6. E-mail messages not sending

I seem to be solving one problem and then another turns up!

 

ACT 603

Outlook 2000 SP3

 

Right now the situation is:

My database or Demo gives same results

I can open ACT e-mail and see all normal folders

Some buttons are grey initially but then turn normal after about 15 – 20sec

If I reply or New and send, the e-mail sits in outbox and can’t be sent.

Close ACT e-mail and open Outlook and then open e-mail in outbox which I can then send.

 

I have been through KB articles and all OK except I can’t find msghead file.

 

In addition I have ensured that no AV software on this PC then clean install of ACT. I have opened it and then installed update patches. After each patch opened ACT and then restarted PC.

 

After ACT installed I have then installed Office and patches.

 

I have been through registry and ensured that there are no ~ and all paths are correct.

 

I will be grateful for any advice.

 

Regards

 

Peter

Accepted Solutions
Solution
Accepted by topic author PeterFriswell
‎09-25-2015 03:20 AM
Bronze Contributor
Posts: 955
Country: Australia

Re: XP, Outlook and ACT 6. E-mail messages not sending

Generally I will put all of the updates on before installing ACT. Have you tried running a detect and repair from the help menu in Outlook.

 

What about removing the extend.data file in Outlook did that have any impact

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.

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Solution
Accepted by topic author PeterFriswell
‎09-25-2015 03:20 AM
Bronze Contributor
Posts: 955
Country: Australia

Re: XP, Outlook and ACT 6. E-mail messages not sending

Generally I will put all of the updates on before installing ACT. Have you tried running a detect and repair from the help menu in Outlook.

 

What about removing the extend.data file in Outlook did that have any impact

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: XP, Outlook and ACT 6. E-mail messages not sending

Outlook must be open to send the emails.

ACT! can only put the emails into the Outlook Outboox and then Outlook must do a Send/Receive to send them

Copper Contributor
Posts: 13
Country: United Kingdom

Re: XP, Outlook and ACT 6. E-mail messages not sending

Mike
 
Thanks for your help, but I'm a little confused.
 
You say, "Outlook must be open to send the emails." Is this something new for XP? All the other machines run W2K and the Readme files in the patches are explicit that Outlook should not be open. They all run from ACT e-mail quite happily and Outlook is never open.
 
Having said that I tried your suggestion and the e-mail went (very slowly) but the ACT and Outlook folders are not synchronised. There still seems to be an underlying problem.


Any other suggestions gratefully received.

Peter

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: XP, Outlook and ACT 6. E-mail messages not sending

Outlook open to send depends: if Outlook is the client program for Exchange server then Outlook doesn't need to be open to send from ACT! 6 but if Outlook is operating stand alone then Outlook must be open to send from ACT! 6.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 13
Country: United Kingdom

Re: XP, Outlook and ACT 6. E-mail messages not sending

Paul

Thanks for your help. I had already run the detect and repair tool but thought I would give it another try and it has cleared the problem. I still have an issue with the mails not keeping their format but I’ll open a new thread with that one.

Thanks again

Peter