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Word processor access denied

New Member
Posts: 2
Country: USA

Word processor access denied

I have ACT 6.0, XP,and Word 2003.  I have a patch for use with word 2003.  recently i cannot access the word processor.  The ACT processor does not work either when I goto preferences and change back and forth.  If I try to do a mail merge it is denied as well, same with templates and any document.  Word works fine outside of the act program.  Any thoughts. 
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Word processor access denied

You have problems in the Windows registry. You can try an uninstall/reinstall but because the problem registry entries likely won't be removed my the uninstall, I don't hold out much hope.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Word processor access denied

New Member
Posts: 2
Country: USA

Re: Word processor access denied

First error window

Failed to connect to word processor: Act word processor

 

Second error window

The word processor driver is not running