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Visual Basic error when generating reports & letters

New Member
Posts: 5
Country: USA

Visual Basic error when generating reports & letters

Hey everyone.  I hope I can get some help here.  I'm trying to solve an issue for a friend.

 

This problem only popped up recently, everything's been working correctly for years.  When he tries to generate a letter or report based on a client, he gets the following msg:

 

When he clicks Continue, everything goes through and works.  But he may have to click Continue more than once but it'll still work eventually.  He has WIndows XP, Office 2003 and ACT Version 6 (I think).  Nothing has changed in his computer recently, except for some Windows OS updates.

 

I searched on Google and here, but couldn't find anything related.  ANyone know what's going on?

 

Thanks

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Visual Basic error when generating reports & letters

Possibly one of the Windows updates has done something.

What exact version of ACT! - from Help | About?
New Member
Posts: 5
Country: USA

Re: Visual Basic error when generating reports & letters

Yeah, it's ACT 6.0
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Visual Basic error when generating reports & letters

New Member
Posts: 5
Country: USA

Re: Visual Basic error when generating reports & letters

[ Edited ]

Mike, just want to say thanks for you help. I appreciate it.

The Exact version is build 6.0.3.979

 

EDIT:

So we just tried to use ACT on another workstation in the office.  The second workstation seems to be identical in hardware, OS, ACT and security updates.  But it doesn't have the same error when generating reports and letters.

New Member
Posts: 5
Country: USA

Re: Visual Basic error when generating reports & letters

Can anyone offer some assistance please? thanks.
New Member
Posts: 5
Country: USA

Re: Visual Basic error when generating reports & letters

One last bump, hoping that someone can please help me with this?