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Version 6 notes

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New Member
Posts: 5
Country: United_Kingdom
Accepted Solution

Version 6 notes

Hi, in one of my databases when I insert a new note and then want to move on it crashes out.  I can go into a note already there and add to it and that saves ok.  If I go into another database that works fine.  This one has been up and running for about 6 months only a couple of hundred records in it.

 

Thanks

 

Tim


Accepted Solutions
Solution
Accepted by topic author tim@holton1959.co.uk
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Version 6 notes


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Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Version 6 notes

It's likely the database might be a bit damaged ... usually, this is only in the index files - have you run a Reindex/Compress? Try reunning a repair in ACTDIAG

Also, is the database local or on a server? If on a server, what operating system?
New Member
Posts: 5
Country: United_Kingdom

Re: Version 6 notes

Hi, thanks for responding so quickly.  I have run the rindex/compress but that didn't solve it.  Although I have been using v6 since it was new I don't know ho to run the repair in ACTDIAG.  Please can you explain how to.

 

ACT! in on the pc not a a server.

 

many thanks

 

Tim

Solution
Accepted by topic author tim@holton1959.co.uk
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Version 6 notes

I assume you're running ACT! 6.03 (check help | about). If so, first update ACTDIAG as per this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/13495

 

Then repair (BACKUP FIRST) as per:

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/11984

New Member
Posts: 5
Country: United_Kingdom

Re: Version 6 notes

you are a star - thanks

Tim
Platinum Elite Contributor
Posts: 14,384
Country: Australia
New Member
Posts: 5
Country: United_Kingdom

Re: Version 6 notes

xp

 

regards

 

Tim

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Version 6 notes