Upgrade Act 6 with hotfix

[mepstein]

Tried to apply the hotfix so i can later upgrade and get error message that Act is not installed. Obviously not true. Any ideas on what to do?

[Roy_Laudenslager]

My guess is that you are using Norton antivirus or system works. if so the fix is to uninstall both ACT! 6 and Norton, restart the computer and then reinstall ACT! first and open ACT! 6 at least once and then reinstall Norton. Norton now blocks registry keys critical to the full installation of ACT! 6. If ACT! 6 is install first, everything should work.

[mepstein]

thanks Roy. If i uninstall ACT 6 what happens to my data? Can I just disable Norton and try it?

[Roy_Laudenslager]

The data isn't part of the program so no problem. Disabling Norton doesn't change the block in the registry. Norton must be uninstalled..