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Upgrade Act 6 with hotfix

New Member
Posts: 4
Country: United States

Upgrade Act 6 with hotfix

Tried to apply the hotfix so i can later upgrade and get error message that Act is not installed. Obviously not true. Any ideas on what to do?
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Upgrade Act 6 with hotfix

My guess is that you are using Norton antivirus or system works. if so the fix is to uninstall both ACT! 6 and Norton, restart the computer and then reinstall ACT! first and open ACT! 6 at least once and then reinstall Norton. Norton now blocks registry keys critical to the full installation of ACT! 6. If ACT! 6 is install first, everything should work.

 

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: United States

Re: Upgrade Act 6 with hotfix

thanks Roy. If i uninstall ACT 6 what happens to my data? Can I just disable Norton and try it?
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Upgrade Act 6 with hotfix

The data isn't part of the program so no problem. Disabling Norton doesn't change the block in the registry. Norton must be uninstalled..
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129