03-02-2009 03:25 AM
Due to a hard drive problem, I've had to re-install ACT. However, because I've now got Office 2003 instead of 2000 I can't use word documents. I believe you have to be running the 6.03 version so you can install the Word 2003 Hotfix. I've therefore loaded the 6.03 up-date off the website, but when I try to run it, it says that the seriel number is missing, please re-install ACT. So I then re-install ACT with my existing seriel number and I'm back to square one!
Has anyone got any suggestions please?
From Daryl (UK)
03-02-2009 08:55 AM
My guess is that you are using Norton antivirus or system works. If so the fix is to uninstall both ACT! 6 and Norton, restart the computer and then reinstall ACT! first and open ACT! 6 at least once and then reinstall Norton. Norton now blocks registry keys critical to the full installation of ACT! 6. If ACT! 6 is install first, everything should work.