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Unable to Add .doc File in ACT! 6.0 Library Tab

NPW
New Member
Posts: 2
Country: Canada

Unable to Add .doc File in ACT! 6.0 Library Tab

[ Edited ]

5 people in my organization have ACT! 6.0.3.979 installed.

4 of us are able to attached word documents in the Library tab with no problem.

1 user gets the following error message: ".doc file not supported"

 

Is there some way I can resolve this?

 

I searched in the ACT! knowledgebase, and I could only find some information that was not very helpful. Please click here to view it.

 

All users are running Windows XP and MS Office 2003. 

 

Please let me know if you need more information.

Message Edited by NPW on 05-28-2009 09:48 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Unable to Add .doc File in ACT! 6.0 Library Tab

NPW
New Member
Posts: 2
Country: Canada

Re: Unable to Add .doc File in ACT! 6.0 Library Tab

My apologies, I didn't mention that unfortunately all 5 users do not have administrator privileges. I was curious if there was any other solution to the problem.

 

If there is no other solution, I will try and have my organization's administrator look into it.

 

I just wanted to troubleshoot on my own.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Unable to Add .doc File in ACT! 6.0 Library Tab

I think you need Admin priv to do it... it might be possible to just give access to certain registry keys, but I can't remember which
Bronze Contributor
Posts: 955
Country: Australia

Re: Unable to Add .doc File in ACT! 6.0 Library Tab

I recall if you give permission to the registry branch HKEY_LOCAL_MACHINE\Software thsi woudl solve the problem although it may be possible to go down and only give this permission to the Microsoft folder rather than at this top level.
Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.