07-15-2008 05:18 PM
The ability to scroll via my mouse through the task list and contact notes has stopped working.
I have changed the mouse (even though it works on other applications) and reloaded the software a few times to no avail.
Any suggestions would be appreciated.
07-15-2008 10:28 PM
08-15-2011 09:00 AM
I just updated my Logitech mouse driver and still have the same issue. I get an error message, the whole list disappears, and a big red X appears across the whole area where the list was. The error says, "Item has already been added. Key in dictionary: 1432". Key being added "1432". Refreshing the page doesn't work, nor does going back to Detail View and then to List View again. I have to close the program and restart.
08-16-2011 02:39 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
08-16-2011 04:21 PM
This is a mouse driver issue. the Logitech drivers haven't had that capability for perhaps 10 years or more. At one time you could install a Microsoft mouse driver and it would provide the capability even with a Logitech mouse. Hoever you would need to get an older version of the Microsoft mouse driver because the latest versions nolonger provide that capability with ACT! 6.
08-17-2011 06:45 AM
Which capability are you speaking of? Is it just a conflict between the more recent Logitech mouse drivers and ACT? I can scroll in any other program - although sometimes it will work for a while and then suddenly stop working in Adobe InDesign.
08-17-2011 10:28 AM
I'm not sure. My guess is that link between Windows, the mouse driver and ACT! 6 depended on what Windows consider a legacy connection that they no longer support. You have to remember that ACT! 6 uses the ACT! 3 platform and that was designed for Windows 95. It is primarily a mouse driver issue because I was able to get the wheel scroll to work with ACT! 6 on XP when I installed an older version of the Microsoft mouse driver.
08-18-2011 07:22 AM
Sorry, I didn't realize we were talking about ACT! 6 here. I have ACT! 2011, so maybe that means it's an even worse situation, being a greater difference between the age of the mouse and the age of the program.