The ability to scroll via my mouse thru the task list and contacts notes has stopped- on/off switch?

[jmulvanny]

Version: 5.0.4

The ability to scroll via my mouse through the task list and contact notes has stopped working.

I have changed the mouse (even though it works on other applications) and reloaded the software a few times to no avail.

Any suggestions would be appreciated.

[Roy_Laudenslager]

That is actually a mouse driver issue. The scroll wheel with older Microsoft mouse drivers worked with ACT! 5 and 6 without any problems. Later versions do not. The Logitech mouse drivers have always had problems.

[jmulvanny]

So...find the drivers for an older mouse w/ a scroll wheel? Could a new mouse out in the market today work?

[DianaJ]

I just updated my Logitech mouse driver and still have the same issue. I get an error message, the whole list disappears, and a big red X appears across the whole area where the list was. The error says, "Item has already been added. Key in dictionary: 1432". Key being added "1432". Refreshing the page doesn't work, nor does going back to Detail View and then to List View again. I have to close the program and restart.

[ghollister]

Hello DianaJ,
What version of ACT! are you using? And what operating system does your computer use?

[Roy_Laudenslager]

This is a mouse driver issue. the Logitech drivers haven't had that capability for perhaps 10 years or more. At one time you could install a Microsoft mouse driver and it would provide the capability even with a Logitech mouse. Hoever you would need to get an older version of the Microsoft mouse driver because the latest versions nolonger provide that capability with ACT! 6.

[DianaJ]

Hi, Greig. We have ACT! 2011 and my computer runs XP Pro, SP3.

[DianaJ]

Roy,

Which capability are you speaking of? Is it just a conflict between the more recent Logitech mouse drivers and ACT? I can scroll in any other program - although sometimes it will work for a while and then suddenly stop working in Adobe InDesign.

Thanks,

Diana

[Roy_Laudenslager]

I'm not sure. My guess is that link between Windows, the mouse driver and ACT! 6 depended on what Windows consider a legacy connection that they no longer support. You have to remember that ACT! 6 uses the ACT! 3 platform and that was designed for Windows 95. It is primarily a mouse driver issue because I was able to get the wheel scroll to work with ACT! 6 on XP when I installed an older version of the Microsoft mouse driver.

[DianaJ]

Roy,

Sorry, I didn't realize we were talking about ACT! 6 here. I have ACT! 2011, so maybe that means it's an even worse situation, being a greater difference between the age of the mouse and the age of the program.

Thanks,

Diana