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Template Merge Not working

New Member
Posts: 2
Country: Australia

Template Merge Not working

Hi guys

 

My act wont merge with my word documents. It wont open the template unless word is already running and then it will import all the fields but not actually populate them. So <date> <address> etc appears on the word doc. Once this has been done the option to write a template fax disappears (still there but it is not available to click on). Act needs to be restarted then this option will appear again, but will disappear once clicked on once. No record or comments are able to be attached with the write function.

 

We are using ACT 6.0.

 

Any suggestions or help would be greatly appreciated.

 

Kind Regards

 

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Template Merge Not working

New Member
Posts: 2
Country: Australia

Re: Template Merge Not working

ACT build number: 6.0.3.979

 

Word is Microsoft Word 2003

 

Many thanks. Any info will be greatly appreciated.