Synchronizing 2 ACT 6.0 databases

[PattyShadof]

We have ACT on a laptop and desktop in the same office. How do I synchronize them? I thought I followed the directions correctly the first time but it merged the entire database from the laptop into the desktop. Not what I wanted but I can live with it. Now I tried to synchronize again to get all the updates and got a message on the desktop ACT database that says "A synchronization packet created by this database was found and put in the briefcase". So where is this, how do I access it, do I have to import it into my database??? I'm totally confused! Any help would be greatly appreciated.

Thanks,

Patty

[Roy_Laudenslager · Accepted solution]

Check the knowledge base for these document IDs, 11647, 11979 and 11740, they are the definitive documents on ACT! 6 synchronization.

[Roy_Laudenslager · Accepted solution]

Check the knowledge base for these document IDs, 11647, 11979 and 11740, they are the definitive documents on ACT! 6 synchronization.

[PattyShadof]

ok, where do I find these documents? I have an old ACT! 2000 book, which hasn't gotten me where I want to go. I tried looking for these documents on the ACT website but am not finding them. Help!