01-30-2008 09:05 PM
01-30-2008 10:17 PM
01-31-2008 04:35 PM
01-31-2008 04:39 PM
01-31-2008 06:32 PM
01-17-2009 10:18 AM
We only have 3 Users sharing a sync'ed ACT 2008 database. There are about 3,000 contacts. The issue appears to be that when we merged the 3 seperate ACT databases into 1 "master" database, 1 of the Users had an extensive database of notes/histories and activities. It took over 2 hours to sync this Users database into the "master".
All 3 users computers are current spec Core 2 Duo's all >2.0GHz w/ 2+GB of RAM running WinXP SP3.
However, now that we have merged in this Users 133120kb database with its extensive notes/histories/activities ACT is running very, very slowly.
I have looked all through the Knowledge base to try and find a way to go in and identify and hopefully archive some of this past information to speed up ACT's performance, but I haven't been able to find any documentation.
Can you recommend an FAQ or KB article on how to archive past ACT database information?
01-17-2009 10:34 AM
For future reference, you should post new questions as a new post... especially as this is for a different version to the thread.
The most important thing for ACT! speed are Hard Drive speed (in RPM) this should be 7400rpm or better for good performance.
Also, if the user with the database on their machine is running a lot of apps, this will impact the performance. If the machines are similar, put the database on the machine of the user who does the least
What version of ACT! (the full build from Help | About)? If 10.0.0 or 10.0.1, upgrade to 10.0.2 or 10.0.3 - the 10.0.2 update is a bit better with resources.
Have you tried Tools | Maintenance | Check and Repair?
Make sure you have a good backup before removing any data.
Failing that, try these ACT! Knowledge Base articles -
01-17-2009 11:35 AM
Sorry about not posting this as a new message. I'm not very familar with "forums".
There is a hard drive hardware difference for the Users, 2 have desktops (7200 rpm hd's) and 1 has a laptop (5400 rpm hd).
All are running version 10.0.1.199. I will try using Help, Update to see if we can get them all to v 10.0.2 or better.
I think the greatest benefit is going to come from the link you provided on database Maintenance, Remove Old Data. Clearly the 1 Users notes, histories and activities are bogging the performance.
Thanks for the help, hopefully it will do the trick!
01-17-2009 11:44 AM
Help | Update won't find the update. As all users need to be on the same, they don't want one user in a network to apply it until all users can.
You can download the current patches from http://www.act.com/support/updates/index.cfm?