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Setting up Word 2007 with letter on Act

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New Member
Posts: 2
Country: United States

Setting up Word 2007 with letter on Act

I just downloaded Act 6.  When I hit the Write tab it gives me an error message and cannnot find my word software.  My partners works though,  any suggestions?
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Platinum Elite Contributor
Posts: 6,867
Country: USA

Re: Setting up Word 2007 with letter on Act

My guess is that you are using Norton antivirus or system works. if so the fix is to uninstall both ACT! 6 and Norton, restart the computer and then reinstall ACT! first and open ACT! 6 at least once and then reinstall Norton. Norton now blocks registry keys critical to the full installation of ACT! 6. If ACT! 6 is install first, everything should work.

 

Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
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New Member
Posts: 2
Country: United States

Re: Setting up Word 2007 with letter on Act

Actually I'm not using Norton Anti Virus, I'm unsing AVG.  The error message says "uknown productversionmajor in c/program1/ bla bla bla
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Platinum Elite Contributor
Posts: 6,867
Country: USA

Re: Setting up Word 2007 with letter on Act

I missed that you were trying to connect to Word 2007. That won't work.
Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
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Platinum Elite Contributor
Posts: 14,822
Country: Australia

Re: Setting up Word 2007 with letter on Act