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Return receipt Option on outgoing e-mail

New Member
Posts: 3
Country: USA

Return receipt Option on outgoing e-mail

I am using Act 6 and this feature has never worked.  This is loaded on two different computers with the same problem.  I have never received return receipt of viewed e-mail.
Nickel Elite Contributor
Posts: 595
Country: USA

Re: Return receipt Option on outgoing e-mail

I typically block the return receipt.
Roy Laudenslager
ACT! Certified Consultant
Techbenders
royel@techbenders.com
New Member
Posts: 3
Country: USA

Re: Return receipt Option on outgoing e-mail

I thought about blocked receipts, but this is not the case.  I even checked by sending e-mail to another e-mail account I have where this feature is set to automatically return a receipt from anyone requesting it, but received no return receipt.
Nickel Elite Contributor
Posts: 595
Country: USA

Re: Return receipt Option on outgoing e-mail

ACT! 6 can be very fussy about the setup for e-mail. Without directly checking your setup I don't know what might be the issue. Also the POP/SMTP is very loose and a lot depends on how the receiving e-mail client processes the message header.
Roy Laudenslager
ACT! Certified Consultant
Techbenders
royel@techbenders.com
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Return receipt Option on outgoing e-mail

What email client - Outlook, Outlook Express, Internet Mail?

What version of ACT! (the full build from Help | About)? 

New Member
Posts: 1
Country: United States

Re: Return receipt Option on outgoing e-mail

This doesn't work for me either. I am using Outlook
New Member
Posts: 3
Country: USA

Re: Return receipt Option on outgoing e-mail

I am using Internet Mail as my email client.  Act 6 is the version.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Return receipt Option on outgoing e-mail

1. Many users don't return the receipt as per this ACT! Knowledge Base article - http://tinyurl.com/6hzyaz

2. Many ISPs actually turn this off also

3. It was a known issue that it doesn't work with Outlook Express for most systems as per this ACT! Knowledge Base article - http://tinyurl.com/5clxs4