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Reset password ACT 2004

New Member
Posts: 4
Country: United States

Reset password ACT 2004

Can no longer access ACT database. Forgot password/username. Need to know if there is a way to change password/username without having to be in the database itself.
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Reset password ACT 2004

Unfortunately there is not a way to do this from within ACT.  It would require a special utility to find out the username/password. You will need to contact an ACT! Certified Consultant (ACC) for assistance with this. Use this link to Find An ACC in your area.


It may be that the database only has a username and no password.  Try variations of a user's name for the username. For example, if a user is John Smith, try "John Smith", "John", "jsmith", "John R. Smith" many as you can think of.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.