Reinstall on new server

[currell]

I have a client that we are replacing there server. Currently they are an office of 15 users of Act 6 and have been using the product for many years. In preparing for the new server install I have been collecting there software. I can not seem to find all the licenses. So far I have only been able to find one Act 6 cd.  Is there a way I can copy license files from the old server to new one? ThanksChris

[Roy_Laudenslager]

There isn't any license file. If they purchased ACT! with a multiuser license they would have received one CD and serial number with the number of licenses coded into the serial number.

[currell]

Ok thanks this is looking better. How can I check this out other then just waiting and installing it on another server?

[Roy_Laudenslager]

At one time tech support had a tool that would decode the serial number. I think it might still be available to ACCsBut I would have to look for it with no certainty I would find it.

[GLComputing]

If all users are logged in, double click on the HK5 database file as per this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1255...

You can also try the registry key on each machine as per this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1234...