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Problems when printing envelopes - Act! 6

Copper Contributor
Posts: 17
Country: United States

Problems when printing envelopes - Act! 6

When I tag a list of contacts and print envelopes, the envelopes print fine. When I go back and tag a new list of contacts and select print|envelopes, my list of custom envelopes disappears.  I need to exit Act then reopen and print the other list of contacts.  This is a new printer.  If I use another printer, I do not need to exit for every new list.  The printer is a Xerox 6360N color laser.

 

Thank you.

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Problems when printing envelopes - Act! 6

What OS are you running the ACT! program on? It sounds like some kind of printer driver problem.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 17
Country: United States

Re: Problems when printing envelopes - Act! 6

Windows XP SP3. After some additional testing, I think it might be a permission problem with the printer.  I have redone the printer driver and how we connect to the new printer.  I will test and let you know if the changes resolve the problem. Thank you.

Copper Contributor
Posts: 17
Country: United States

Re: Problems when printing envelopes - Act! 6

I talked with Xerox and it is a safeguard built in to this printer. Basically, if they want to print envelopes more than once without closing the application, they need to log in as an administrator.