02-09-2018 05:27 PM
Act.Outlook.Service.exe stops working however ONLY when I send an email to contacts who are "NOT" in my database. Those emails gets stuck in the "Attach To Act! Contacts Progress" log which is visible in the "Not Attached Messages" tab. This results in a backup for all other emails and Act! is no longer able to attach messages to my contact History.
I am forced to manually delete messages from the log "EVERY" time I send an email. I purchased a Support Plan but technical support was not able to correct the problem and customer service will not refund my money for the Support Plan. This is disappointing on many levels.
Act! Pro Version 188.8.131.52, Update 6
database is on local machine
02-12-2018 02:46 AM
02-21-2018 02:13 AM
02-21-2018 11:46 AM - edited 02-21-2018 11:47 AM
Thanks for your response.
Microsoft Office 365 ProPlus version 1708 (Build 8431.2153 Click to Run). The software is locally installed.
02-22-2018 12:22 AM
The only solution I know at the moment is to roll back Office to a stable build from April '17 (after having switched OFF automatic updates for Office): 16.0.7870.2038
Switch off Office update inside Office:
Create a batch file "2016_Office_UpdateTo16.0.7870.2038.bat"
with following content:
cd %programfiles%\Common Files\Microsoft Shared\ClickToRun officec2rclient.exe /update user updatetoversion=16.0.7870.2038
Run it "as Administrator
02-22-2018 03:07 AM