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Problem with Attach to ACT! Progress...

New Member
Posts: 1
Country: USA

Problem with Attach to ACT! Progress...

Act.Outlook.Service.exe stops working however ONLY when I send an email to contacts who are "NOT" in my database. Those emails gets stuck in the "Attach To Act! Contacts Progress" log which is visible in the "Not Attached Messages" tab. This results in a backup for all other emails and Act! is no longer able to attach messages to my contact History.

 

I am forced to manually delete messages from the log "EVERY" time I send an email.  I purchased a Support Plan but technical support was not able to correct the problem and customer service will not refund my money for the Support Plan. This is disappointing on many levels.

 

 

Act! Pro Version 18.2.53.0, Update 6

Windows 10

Outlook 365

database is on local machine

 

Administrator
Posts: 694
Country: United_Kingdom

Re: Problem with Attach to ACT! Progress...

Hi GRM1,

I'm sorry our tech support agents weren't able to find a resolution for you, let's see if there's anything we can do to get you up and running.

If you were given a ticket number or call reference number, would you mind sending to to me via private message so I can familiarise myself with the ticket at what has been attempted?