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Pop Up Alarm Vanished

New Member
Posts: 8
Country: United_Kingdom

Pop Up Alarm Vanished

Hi - my alarm popup with the option to snooze etc has vanished.

I get the audio alarm chime and the Act programme flashes in the task bar at the bottom of the screen - but no pop up?

Any ideas please?

Thanks Jonathan

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Pop Up Alarm Vanished

This sounds like the alarm window is displaying outside of the monitor's viewing area.  This can occur for multiple reasons, such as the window being dragged to the edge of the screen, or a second monitor being removed.  If you had a second monitor before, reconnecting it should display the alarm box - then you can drag it back to the main monitor. 

 

You may be able to resolve this by rebuilding your Sage ACT! Preference files - here is an article with instructions (use the section titled "Alternate Method - Manually Rebuilding Preferences": KB Article 14770

Greg Martin
Sage
New Member
Posts: 8
Country: United_Kingdom

Re: Pop Up Alarm Vanished

Thanks! It came back when I re-booted but I think you were right about the screen as I am on a Mac using VMWare to toggle between OSX and Windows XP.

 

Is there any way to bring up the alarms window manually?

 

Thanks

 

Jonathan

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Pop Up Alarm Vanished

I'm not aware of a way to bring it up manually.
Greg Martin
Sage