10-19-2008 11:17 AM
I sure hope someone can help.
I use Act! 6.0 with Outlook 2003.
In the last month, I have often had the following problem:
I write an email in Outlook, and click the “To” button to open the Select Names window and to select entries from the ACT database. However, some of the names that I know to be in ACT and that I have accessed this way in the past do not appear there.
My only work-around solution is to close the Select Names window; go to ACT; find the contact; replace the name and email address with some other strings; click Lookup-All to get ACT to accept the new entry; then re-enter the correct name and email address; and click Lookup-All again to get ACT to accept the re-entered correct entry.
That works. But it takes time and I find myself having to do it a dozen times a day, even sometimes on contacts where I did the same a week ago.
I have tried deleting and letting ACT rebuild the .adb and .adx files, but that did not remedy the problem
My Outlook 2003 pst file is about 9gb in size. My ACT 6.0 .dbf file is 17MB.
I would appreciate any suggestions.
Thank you very much.
10-19-2008 12:06 PM
06-07-2010 09:04 AM