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No outlook activities option in tools menu

New Member
Posts: 4
Country: USA

No outlook activities option in tools menu

One of my remote users does not have the outlook activities option under tools so he can not sync his ACT calendar with his outlook calendar.  I have uninstalled and reinstalled ACT but when I go to the ACT email setup wizard it gives me only an option for outlook express not oulook.  He doesnt use outlook express and outlook is set as his default mail client. Any suggestions?

Silver Contributor
Posts: 1,813
Country: USA

Re: No outlook activities option in tools menu

I"m assuming you are just posting in the wrong forumn?  ACT 6.0 (this forumn) did not have such a feature.

 

If you are on ACT 2011 (which has this feature) . Make sure outlook integration is configured via tools, preferences, email. And then make sure the act add in is not disabled within Outlook.

 

This article might help:  General Troubleshooting Guide For Issues With ACT! and Microsoft Outlook

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New Member
Posts: 4
Country: USA

Re: No outlook activities option in tools menu


jonmklub wrote:

I"m assuming you are just posting in the wrong forumn?  ACT 6.0 (this forumn) did not have such a feature.

 

If you are on ACT 2011 (which has this feature) . Make sure outlook integration is configured via tools, preferences, email. And then make sure the act add in is not disabled within Outlook.

 

This article might help:  General Troubleshooting Guide For Issues With ACT! and Microsoft Outlook


Nope we are using 6.0.2 and on all other users computers they can go to tool-outlook activities- update and it syncs the outlook calendar with the ACT calendar-maybe i asked the question wrong: this particular user doesnt have the option 'outlook activites' on his tool menu at all and when I tried to reinstall it the email wizard only gave me the option of outlook express but his default mail client on the computer is outlook.

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: No outlook activities option in tools menu

What version of Outlook does he have? If it's outlook 2003 then you need to update to 6.0.3 and get the hotfix for Office 2003. If it's Outlook 2007 or later you're out of luck.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: USA

Re: No outlook activities option in tools menu

It is outlook 2003 so I can try the hot fix --- it seems weird that all of our computers use outlook 2003 and I didnt have to do any updates or hotfixes for them to work. Where can I get the hotfix? Thank you.

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: No outlook activities option in tools menu

www.act.com

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: No outlook activities option in tools menu