New Data Fields - showing not defined

[greg.thelen]

Hello,

I am running still, ACT 6.0 on WIN XP SP3.

Does anyone remember how many additional owner defined data fields can be added to an ACT Screen/Window.

I have added 5 additional entries, they are also History linked and if you change the item in the entry it is recorded into the history file.

However, when I try to add these fields to a MailMerge Document I do not get the entry showing.

I used ACT! field Defginition utility and it shows these added entries as NOT DEFINED.

Have I hit the max, I am out of User 1 to User 15 and cannot change any of the others,  ACT windows are pretty much maxed out.

Love the program,  better than the CRM I am dealing with from my company,  yes I am keeping 2 databases running.  ACT is just faster.

Thanks

[Roy_Laudenslager]

You could add any number of custom fields to ACT! 6. <ale sure you're updated to version 6.0.3. Also which word processor are you using  for mail merge?

[greg.thelen]

Thank you for your response,

I have 6.03  use Word 2003,  in the mail merge doc it only shows blanks,  nothing else.  the not defined came from a db utility i have.  looked again and i have about 15 fields that show the same thing.  

there used to be a utility for using with word 2003,  i tried to reinstall the 603 update and lost the connection to Word.  knew better but did it anyway.

WISH experience would teach me something!

thanks for your help.

greg

[Roy_Laudenslager]

Your template may be missing the hidden text. Try a brand new template and see if the fields are available.