I have used ACT! in various versions for 6 years and ACT has proved to have much more limited formatting for word processing and email output. I have current versions of ACT and MS Outlook. I use email templates extensively in my job and am frustrated with the end results (once I click on "EMail Message from Template".. then choose one of my formatted templates).. When it fills in my contact's first name and the template's text, I find the spacing and formatting between paragraphs to be either too tight or too wide.