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Missing History/Notes/Groupings

New Member
Posts: 2
Country: United States

Missing History/Notes/Groupings

My IT dept recently reinstalled ACT as it would suddenly not open when I used the shortcut.

 

When I got my database back open, all of my contacts were there, but the History/Notes and Groupings were all missing.  There is data going back 3+ years that was there that I am now missing!

 

I have tried re-indexing, deleting all files ending with x and using the actdiag tool with no luck.

 

I am using ACT 6.0.3.979

 

Any ideas?

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Missing History/Notes/Groupings

It sounds like they only kept the DBF file and not the rest of the database files. Unless you have a backup from before they are gone.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 2
Country: United States

Re: Missing History/Notes/Groupings

Do you know what files contain the history/notes and groupings?
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Missing History/Notes/Groupings

They are in several different files. The ACT! 6 database had about 26 files. Even if you locate the other files at this point they would not reconnect to your database, you would need to find all the files of a backup.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129