Install or Unpacking hangs

[rbrust]

I tried to install v6 (6.0.3) on a computer (XP) today.  The install would start, and unpack the files, the hourglass would show for maybe 5 secs, then nothing.  Task manager shows two programs running - ACT!603.exe (which is the unpacking, I'm guessing), and setup.exe

However, nothing further happens.  Any ideas, thanks...

Richard Brust

rbrdatasolutions@gmail.com

http://www.rbrDataSolutions.com

[GLComputing]

Try extracting the files (you can open the exe with winZIP or winRAR) to a folder and running from there

[rbrust]

I will give that a try.  I right-clicked, but did not see an "Open with ZIP" option, so did not think it possible.  Now I've seen the light - thanks!

[GLComputing]

Being an exe, you won't.

Open WinRAR and try to open the file

[rbrust]

The WinRAR worked fine on opening the file, however the setup.exe still "hung" - no screen appeared, but the exe showed in Task Manager.  I called support, and the guy was nice enough to talk with me even though it was still v6.  He said it's most likely the installer.  This computer's - XP w/SP3 - installer is too new for v6.

[rbrust]

which, now that I think about it, might not make sense.  I have installed v6 on a number of newer machines - XP and Vista.  Not sure how that happened...

[GLComputing]

Doesn't make sense to me either.

Have you had a look for anything in the event log?

Tried it on another PC to be sure the setup isn't damaged?