09-03-2009 11:22 AM
I have used ACT! daily for more than a decade, with my latest version being 6.0. When I have experienced minor glitches in the past, re-installing 6.0 has solved the problem, but NOT today.
This morning when opening 6.0, I was met with an immediate error message, halting access to my program. I warm-booted my PC, then re-installed ACT! 6.0 from my registered commercial disk, but to no avail. Even re-installing with new DeskTop icons lead to the same opening problem.
The ERROR SIGNATURE is
AppName: act.exe AppVer: 18.104.22.1689 ModName: act.exe
ModVer: 22.214.171.1249 Offset: 0027b7ca
I have NO idea how to interpret the Error Report. I can follow instructions, but am NOT fully computer literat.
09-03-2009 11:26 AM
09-03-2009 11:50 AM
This message received:
ACTDiag 6.0.3 Repair - Started at 9/3/2009 11:45:09 AM
Database backed up to:
Abandoned information written to company name: ACTDiag 20090903-1145
EDB Record 1059 had no associated contact and was reassigned to ACTDiag
ACTDiag Repair - Ended at 9/3/2009 11:46:13 AM
I receive the same error message upon attempt to open ACT! 6.0
09-03-2009 12:00 PM
Under ACT! Data Diognistic Tool, I found RESET, with Options and Window Positions. One choice is "Default/Last Data Base".
Should I click this option?
09-03-2009 01:13 PM
I checked the option Default/Last Data Base, then unsuccessfully attempted to open ACT! 6.0. I then COLD booted my PC, then again unsuccessfully re-attempted to open 6.0.
09-07-2009 04:23 AM
Try resetting all the options.
If that doesn't help, you'll need to uninstall/reinstall