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Immediate crash upon opening ACT! 6.0

New Member
Posts: 7
Country: United States

Immediate crash upon opening ACT! 6.0

I have used ACT! daily for more than a decade, with my latest version being 6.0.  When I have experienced minor glitches in the past, re-installing 6.0 has solved the problem, but NOT today.

 

This morning when opening 6.0, I was met with an immediate error message, halting access to my program.  I warm-booted my PC, then re-installed ACT! 6.0 from my registered commercial disk, but to no avail.  Even re-installing with new DeskTop icons lead to the same opening problem. 

 

The ERROR SIGNATURE is

AppName: act.exe   AppVer: 6.0.3.979   ModName: act.exe

ModVer: 6.0.3.979   Offset: 0027b7ca

 

I have NO idea how to interpret the Error Report.  I can follow instructions, but am NOT fully computer literat.

 

Any suggestions?

 

Douglass

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Immediate crash upon opening ACT! 6.0

Use ACTDIAG to reset the default last database and see if ACT! opens to the blank page.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 7
Country: United States

Re: Immediate crash upon opening ACT! 6.0

Roy,

 

Thank you for quick response. 

 

How do I access ACTDIAG?

 

Douglass

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Immediate crash upon opening ACT! 6.0

Start | Run type ACTDIAG
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 7
Country: United States

Re: Immediate crash upon opening ACT! 6.0

Roy,

 

That command opens a box with a bar listing "Options","Maintenance". etc.  I am going to try Maintenance.  Is that okay?

 

Douglass

New Member
Posts: 7
Country: United States

Re: Immediate crash upon opening ACT! 6.0

After creating a back-up, I am "scanning & repairing" DATA base.

 

I did not find a "reset the default last database" option.

 

Douglass

New Member
Posts: 7
Country: United States

Re: Immediate crash upon opening ACT! 6.0

Roy,

 

This message received:

 

ACTDiag 6.0.3 Repair - Started at 9/3/2009 11:45:09 AM
Database backed up to:
Abandoned information written to company name:  ACTDiag 20090903-1145

EDB Record 1059 had no associated contact and was reassigned to ACTDiag

ACTDiag Repair - Ended at 9/3/2009 11:46:13 AM

 

 

I receive the same error message upon attempt to open ACT! 6.0

 

Douglass

New Member
Posts: 7
Country: United States

Re: Immediate crash upon opening ACT! 6.0

Roy,

 

Under ACT! Data Diognistic Tool, I found  RESET, with Options and Window Positions.  One choice is "Default/Last Data Base".

 

Should I click this option?

 

Douglass

New Member
Posts: 7
Country: United States

Re: Immediate crash upon opening ACT! 6.0

I checked the option Default/Last Data Base, then unsuccessfully attempted to open ACT! 6.0.  I then COLD booted my PC, then again unsuccessfully re-attempted to open 6.0.

 

Suggestions?

 

Douglass

 

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Immediate crash upon opening ACT! 6.0

Try resetting all the options.

 

If that doesn't help, you'll need to uninstall/reinstall