Immediate crash upon opening ACT! 6.0

[socalhighlander]

I have used ACT! daily for more than a decade, with my latest version being 6.0.  When I have experienced minor glitches in the past, re-installing 6.0 has solved the problem, but NOT today.

This morning when opening 6.0, I was met with an immediate error message, halting access to my program.  I warm-booted my PC, then re-installed ACT! 6.0 from my registered commercial disk, but to no avail.  Even re-installing with new DeskTop icons lead to the same opening problem. 

The ERROR SIGNATURE is

AppName: act.exe   AppVer: 6.0.3.979   ModName: act.exe

ModVer: 6.0.3.979   Offset: 0027b7ca

I have NO idea how to interpret the Error Report.  I can follow instructions, but am NOT fully computer literat.

Any suggestions?

Douglass

[Roy_Laudenslager]

Use ACTDIAG to reset the default last database and see if ACT! opens to the blank page.

[socalhighlander]

Roy,

Thank you for quick response. 

How do I access ACTDIAG?

Douglass

[Roy_Laudenslager]

Start | Run type ACTDIAG

[socalhighlander]

Roy,

That command opens a box with a bar listing "Options","Maintenance". etc.  I am going to try Maintenance.  Is that okay?

Douglass

[socalhighlander]

After creating a back-up, I am "scanning & repairing" DATA base.

I did not find a "reset the default last database" option.

Douglass

[socalhighlander]

Roy,

This message received:

ACTDiag 6.0.3 Repair - Started at 9/3/2009 11:45:09 AM
Database backed up to:
Abandoned information written to company name:  ACTDiag 20090903-1145

EDB Record 1059 had no associated contact and was reassigned to ACTDiag

ACTDiag Repair - Ended at 9/3/2009 11:46:13 AM

I receive the same error message upon attempt to open ACT! 6.0

Douglass

[socalhighlander]

Roy,

Under ACT! Data Diognistic Tool, I found  RESET, with Options and Window Positions.  One choice is "Default/Last Data Base".

Should I click this option?

Douglass

[socalhighlander]

I checked the option Default/Last Data Base, then unsuccessfully attempted to open ACT! 6.0.  I then COLD booted my PC, then again unsuccessfully re-attempted to open 6.0.

Suggestions?

Douglass

[GLComputing]

Try resetting all the options.

If that doesn't help, you'll need to uninstall/reinstall