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Having a major layout problem!

New Member
Posts: 2
Country: USA

Having a major layout problem!

I am using ACT 6.0,  which was working fine this morning.  When I logged back in this afternoon, the layout had changed. I was unable to choose my layout in the bottom right corner.  It only states "unknown layout".  Any help would be greatly appreciated.
New Member
Posts: 2
Country: USA

Re: Having a major layout problem!

Sorry to bump my own thread.  I'm just really in need of some assistance.   TIA for any help.
Nickel Super Contributor
Posts: 441
Country: UK

Re: Having a major layout problem!

If the layout has been corrupted you will need to restore form backup
 
Tom
Nickel Super Contributor
Posts: 584
Country: USA

Re: Having a major layout problem!

Also, take a look at this knowledge base article. There is a possibilty that the path to the layout directory is no longer valid in preferences.

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=11830
Bronze Contributor
Posts: 1,276
Country: USA

Re: Having a major layout problem!

Have you checked to see if something got messed with in regards to your preference setting.   Go to Edit - Preferences - Startup - Layout.  Is it pointing to the right one?  Also, make sure your file system hasn't changed the paths for some reason.  Again, under Edit Preferences on the General tab, you can look at the File Location section and see where the layouts live.  Then under Windows Explorer make sure the layout you are looking for is in that folder.

 

Patricia Egen
Certified ACT! Consultant, Trainer, Developer
www.egenconsulting.com
(423) 875-2652

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