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HELP! I HAVE A PROBLEM BETWEEN ACT AND WINFAX.

New Member
Posts: 1
Country: United States

HELP! I HAVE A PROBLEM BETWEEN ACT AND WINFAX.

I need some big time help here. I will try to explain the issues, and hope that someone can help me sort thru this. I am running Windows XP Pro on my PC.This all began with installing Symantec End Point. I had problems with the installation, so it was suggested that I use Clean Wipe 4 to remove remnants of old log files. All seemed to go well. Then I attempted to send a fax using Winfax 10.03. I have it integrated with Act 6.0. The first problem I noticed was a “Fax/Modem Alert” Message: Failed to read message variables. The only option there is an OK button. Behind that was a WinFax Pro Logging Warning: Phonebook – Act – Gary (this is my database). Opening the Act file Gary failed. Database failed to open. Event sent successfully. The faxes are being delivered, and the data is being recorded in Winfax, but not in Act. I have checked the settings in Act, and they all seem to be correct to make this happen, as it has been happening for several years. Upon inspection of WinFax, I discovered that all phonebooks, with the exception of “My Phonebook” were now inaccessible. When attempting to access any other phonebook from other Act database files, a “call failed” message is displayed. I tried all the procedures from the Symantec Forum, with no success. I uninstalled and reinstalled WinFax, with the same result. It seem I have lost a connection between Act & Winfax, and cannot repair it. I hope this will make sense to someone, as I am completely frustrated with this entire situation.  Gary.
Copper Elite Contributor
Posts: 108
Country: United States

Re: HELP! I HAVE A PROBLEM BETWEEN ACT AND WINFAX.

Gary,

 

More than likely your Clean Wipe 4 did actual damage to your Act! 6.0.  Act! has a bad habit of placing hidden files and registry entries that appear to be inocuous, but in reality, are required for operation.  I recommend you remove and re-install your Act!.  Follow this link for the proper procedure for removal/re-installation: How to Uninstall and Reinstall ACT!.

 

Hope this helps.

 

MrWright