11-19-2009 04:33 AM
11-21-2009 09:42 AM
Only if the field has been renamed or the database has some corruption.
Try the Standard Conversion... you only need Custom if you have Alternate Contact fields you want moved to Secondary Contacts in the new version.
I usually find a better conversion if I first get the ACT! 6.0 30-day trial from this ACT! Knowledge Base article -
The run ACTDIAG maintenance as per this ACT! Knowledge Base article -
The ACT! 6.0 version of ACTDIAG could fix more issues.
Then convert the data as per this ACT! Knowledge Base article -