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French characters garbled

New Member
Posts: 5
Country: USA

French characters garbled

When receiving emails from certain mail clients (Windows Mail and Yahoo via browser)with  text written with French characters / accents is received garbled in Act 6.0.3.979 - the same email appears without flaws in Outlook inbox

 

I am running Office 2002 on a Windows 7 machine with IE9 

 

If anybody has any ideas as to why or how to rectify this that would be greatly appreciated Smiley Happy

 

K

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: French characters garbled

Very difficult to say ... ACT! 6.0 wasn't designed for Win7 or IE9 - so it may be a font it doesn't know how to handle

Do it not happen if the same characters are sent from another client?
New Member
Posts: 5
Country: USA

Re: French characters garbled

so far  I have only been able to pin point it to emails received from yahoo and windows mail - emails received from Outlook senders or hotmail arrive fine.

 

I changed the font to arial just to test -  but no change. I had the same problem on a XP machine but not as frequent.

 

Any help would be greatly appreciated

 

Best regards