11-22-2010 02:29 PM
I have a field that I have used for almost a year now. The field has data and has been used for a while. At some point over the weekend it disappeard. I can see the field in the design layout. It shows in the Define fields. But is not there anymore in the normal database. I use this field to determine how often a client should be mailed info so it is important. I do not want to have to rebuild it.
11-22-2010 02:54 PM
11-23-2010 11:45 AM
Well I mean I have field. It is a drop down field. It has been in use for over 1 year now. Friday I pulled a 3 reports sorting using that as the main field to sort from.
Monday - I am explaining the system to someone and notice the field missing. I check someone else's computer. Field missing. No one in my office would even begin to know how to remove a field.
I have everyone exit that particular database and begin to examine where the field is.
1. Go to Define Fields: Field shows drop downs are unchanged. Save exit completely Still no field.
2. In tools I go to Design Layout: Field shows up. It is exactly as it should be. Get excited and save.
Field is gone.
It doesn't show unless I click Design Layout. When I save it disappears.
I can sort and I have lost no information for the field but it doesn't show in the normal ACT layout.
I have another field that does this as well but I do not use that field.
We are all running
As I have said I do not want to rebuild the field and have to repopulate over 1,000 different customers.
11-23-2010 11:52 AM
Is the database setup for synchronization?
11-23-2010 02:11 PM
The field ID number for the field got changed. This typically was caused by an improper synchronization setup or making field changes to an established synchronization setup.
11-23-2010 02:16 PM
Appreciate the response.
What does this mean in a more in depth description?
How do I change it back?
What do I need to do in order to keep this from happening again?
I am assuming I will need to turn something on but what are the steps?
Thanks for the help!
11-24-2010 02:02 PM
What it means is that you have database problms that can't be fixed without direct troubleshooting. Then setup and operation changes need to be made to prevent it happening again.