I use MS XP and have used ACT 6 for quite a while until recently when I now get this message "Failed to connect to word processer - the word processer driver is not running". It does not matter if I change word processing preferences to MS Word or ACT word processing. As a solution, I deleted ACT 6 entirely, restarted my computer, down-loaded ACT 6 again. But I still get this error message. How can I get ACT to shake hands with MS Word?
I have got permission from Amanda at Sage support to pass on a copy of an old KB article that I have a copy of to deal with this
Please note, that because this document involves some sophisticated registry changes that some users had problems with, it was pulled from the KB and they don't want me to post it to the forum. However, I have been told I can provide a link to a copy I've posted on a site of mine privately as long as I warn users it's not supported.
Any user who wishes to get a link to this document, please send me a Private Message in this forum and I'll reply with the link