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Error upgrading from ACT 6.0 to 6.0.3 running windows XP Pro

New Member
Posts: 1
Country: USA

Error upgrading from ACT 6.0 to 6.0.3 running windows XP Pro

Whem installing ACT 6.0.3 upgrade under Windows XP Pro I get error message: ACT not installed or you are running trial version.  Install then aborts.  This does not happen under Windows 98, 2000 or Windows Server 2003.

 

Any help would be appreciated.

 

Rich Slater

Nickel Elite Contributor
Posts: 595
Country: USA

Re: Error upgrading from ACT 6.0 to 6.0.3 running windows XP Pro

My guess is that you are using Norton antivirus or system works. If so the fix is to uninstall both ACT! 6 and Norton, restart the computer and then reinstall ACT! first and open ACT! 6 at least once and then reinstall Norton. Norton now blocks registry keys critical to the full installation of ACT! 6. If ACT! 6 is install first, everything should work.

 

Roy Laudenslager
ACT! Certified Consultant
Techbenders
royel@techbenders.com