DrvWd6

[acho7]

I got a new laptop, moved over all my data from the old one and installed ACT! 6 on Virtual XP.  When I open a contact and want to write a letter, I get a message with the above headline saying "Failed to add act.dot template to Word."  How can I correct that so Word, as my dsignated word processor, opens with the name and address of the contact and salutation in letter form like on my old computer?

[GLComputing]

Do you have Office 2003 (or earlier) installed in the Virtual XP?

Did you install ACT! 6.0 after Office, then patch it to 6.0.3 + the Hotfix for Word 2003

[acho7]

Yes to both questions..

[GLComputing]

Then try this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/12401