06-14-2008 01:54 PM
To Anyone who can help,
I mistakingly deleted all my contacts while tagging/untagging them in "view contact list". The names now appear under my record as deleted. Is there a way to restore them with Notes and History intact? Please help.
Thank You in advance.
06-23-2008 01:24 AM
Unfortunately I only got into the ACT! game at v5 but you may be able to restore them using actdiag if you haven't run any database maintenance. Click Start -> Run -> ActDiag -> OK. If you are lucky you may be ably to use Options -> Undelete records although I'm not certain that functionality will be there.... Bakup your database before doing this or any other maintenance.
06-23-2008 11:40 AM
06-23-2008 12:43 PM
Roy, was that an option in 4.0? I seem to remember it starting in 5.0... but should still be possible for a tech to do it manually.
Tony... BACKUP NOW. Before you do anything else. Then a tech can try fixes and can go back if necessary
06-23-2008 02:39 PM
06-23-2008 02:46 PM
Just checked. It was in 3.0 also according to this ACT! Knowledge Base article - http://tinyurl.com/3h4vg5
But I think the big issues was sometimes restoring the Notes/Histories not attached to correct contacts
06-23-2008 03:08 PM