Data Error

[razjcz]

When trying to print a letter, a choice of printing a envelop has always been the option prior to printing the letter.  Recently, when doing the same activity of printing a letter the envelope option comes up with no data being present to print the envelop and an error message being presented to me in a dialoge box.  What's up?

[Roy_Laudenslager]

What version of the ACT! program are you using?

[razjcz]

I'm on version number 6 build # 6.03.979.  It worked earlier this month?

[Roy_Laudenslager]

Most likely that the hidden text in the template that connects the template to the database was deleted.

[razjcz]

I have tried other templates with the same problem?  What would you suggest I try now?

[Roy_Laudenslager]

What version of Windows are you using? Are you referring to printint the envelope from Word?

[razjcz]

XP and yes printing the envelope after printing a letter from MS Word.  Was working earlier this month.

[Roy_Laudenslager]

What you described sounds like using the Word capability to print envelopes. ACT! typically used a report template to print the envelope and there wouldn't have been a dialog with the address information, just the actual emvelope with the address shown in place. I've heard of some people using the Word envelopes with an ACT! letter template but I neve tried it myself and to my knowledge was never officially supported with the ACT! program. Because you say it doesn't work with any of your Word templates in the ACT! program I suspect that the problem is in the Windows registry.