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Cleared Activities posted to wrong contact

Tuned Listener
Posts: 10
Country: United States

Cleared Activities posted to wrong contact

ACT 2000

Clearing an activity for client A, will not post the information into history for client A.

However, i found the cleared activity in the history of another contact.

This was not an error on the users part, i have tested it, it continues.

 

I have performed the following:

-Ran ACT repair,

-Removed and reisntalled ACT

-Copy the database to a new database.

 

Thoughts?

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Cleared Activities posted to wrong contact

1. Does it happen every time?

2. Does it only happen in that database or can you replicate it in the demo database?