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Cannot Update ACT! 6 / Cannot open/write template

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New Member
Posts: 1
Country: Singapore
Accepted Solution

Cannot Update ACT! 6 / Cannot open/write template

Hi,

I cannot update my ACT! software, whenever I do, it will say that I am not connected to the internet and to go to dial up settings, even though I am. I added the software from the firewall exemption list(Windows) and My antivirus software has no issues with ACT!.

Another problem is that I cannot write templates. It will say The word processor driver is not running. This is after I set MS word as my Word processo. Another popup window is - "ACT! could not open your word processor. This may be inadequate security permissions in Windows. Microsoft word 2000 or 2002 (XP)". I am using MS word 2003 and it is working fine.

Hope you can shed light to this issues I am having. Thanks in advanced.

- Rey

Accepted Solutions
Solution
Accepted by topic author needhelpwithact
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Cannot Update ACT! 6 / Cannot open/write template

You can download the update and hot fixes from act.com's download center.

 

Use the criteria below to access the downloads:

ACT! by Sage > 2004 (6.x) > N/A

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Solution
Accepted by topic author needhelpwithact
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Cannot Update ACT! 6 / Cannot open/write template

You can download the update and hot fixes from act.com's download center.

 

Use the criteria below to access the downloads:

ACT! by Sage > 2004 (6.x) > N/A

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Cannot Update ACT! 6 / Cannot open/write template

The update pointed to a server before Sage owned the product and isn't there anymore, which is why you have to download it from the site.

 

You'll want the 6.03 update and the MS-Word 2003 hotfix

New Member
Posts: 1
Country: USA

Re: Cannot Update ACT! 6 / Cannot open/write template

I have downloaded the ACT Hotfix and have that for Word 2003.  I am running ACT Ver 6.0.3.979 on Vista and I am getting the same message as the previously writer - ACT could not open your word processor.  The word processor driver is not running.  I have administrative rights on my computer.

 

I'd appreciate any help you can give me.  Thank you.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Cannot Update ACT! 6 / Cannot open/write template