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Can't shut down ACT. Lost wordprocessor!

New Member
Posts: 2
Country: United States

Can't shut down ACT. Lost wordprocessor!

Quite suddenly, ACT ver 6 will not shut down unless I use Windows task manager's end task command. Also, I cannot use the wordprocessor (MS Word). A window pops up saying the word prossor's driver is not installed. I set Word's macro security to low but to no avail. I also tried reloading ACT. Any help would be greatly appreciated. Thank you. J. Peters
Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Can't shut down ACT. Lost wordprocessor!

My guess is that you are using Norton antivirus or system works. if so the fix is to uninstall both ACT! 6 and Norton, restart the computer and then reinstall ACT! first and open ACT! 6 at least once and then reinstall Norton. Norton now blocks registry keys critical to the full installation of ACT! 6. If ACT! 6 is installed first, everything should work.

 

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 2
Country: United States

Re: Can't shut down ACT. Lost wordprocessor!

Thank you Roy. I'm using McAfee. However, I tried uninstalling ACT combined with a Windows system restore, then re-installing ACT. So far, so good.
Platinum Elite Contributor
Posts: 14,384
Country: Australia