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Act6! - How to add "From" and "To" columns in History for emails received & sent - neither are options offered in the list

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Act6! - How to add "From" and "To" columns in History for emails received & sent - neither are options offered in the list

[ Edited ]
Act6! - How to add "From" and "To" columns in History for emails received & sent - neither are options offered in the list
Message Edited by ghollister on 12-22-2009 10:51 AM

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Accepted by topic author Yoyo
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act6! - How to add "From" and "To" columns in History for emails received & sent - neither are options offered in the list

Well, I would usually attach incomming emails to the contact that wrote it.

 

There is no other option to see the sender, except by opening the email

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Posts: 6,653
Country: USA

Re: Act6! - How to add "From" and "To" columns in History for emails received & sent - neither are options offered in the list

It can't be done.
Roy Laudenslager
ACT! Certified Consultant
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Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act6! - How to add "From" and "To" columns in History for emails received & sent - neither are options offered in the list

For Sent items, the "from" would be the Record Manager field and the "to" would be the Contact it's attached to.
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Posts: 12
Country: Australia

Re: Act6! - How to add "From" and "To" columns in History for emails received & sent - neither are options offered in the list

Thanks Mike - you are right re the Record Manager showing  who the author was of an outgoing email. However incoming emails can be from a multitude of different authors for any given contact (not just from the contact). Problem is identifying who sent an email without opening every email. Any other suggestions? Appreciate your input
Solution
Accepted by topic author Yoyo
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act6! - How to add "From" and "To" columns in History for emails received & sent - neither are options offered in the list

Well, I would usually attach incomming emails to the contact that wrote it.

 

There is no other option to see the sender, except by opening the email