Act 6 Crashing - any ideas?

[anthonyfear]

Hi All

We've had a couple of machines on our network receive this error over the past few days.

Faulting application act.exe, version 6.0.0.679, faulting module cb.dal, version 6.0.0.679, fault address 0x00037961.

Any idea what might be causing it?

Thanks in advance

Anthony

[Roy_Laudenslager]

Does the error  happen all the time of only occasionally? What are they doing when they get the error? The CB.DAL is the codebase data abstract layer and is the main interface between the ACT! human interface and the actual database engine. This could be a damaged program file or it could be a database problem. Do they get the same error with the ACT! demo database?

[anthonyfear]

Hi There

This problem is intermittent. It does not seem to happen on other machines using the same database. So that would suggest it's not a database problem eh?

I hadn't considered a problem with the Act Installation itself - perhaps I'll give a reinstall a try.

Thanks

[Roy_Laudenslager]

Actually no. What is does indicate that it is likely a problem with the individual user accounts. Whether the problem is with the database, the individual act installs or a system problem, what is needed is to try and identify the sequence of operations that proceed the crash and then see if the problem is repeatable using that same operation sequence. In my experience, the program installation was seldom the problem.